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Month: October 2014

At Alert 360, we deliver excellence with over 45 years in the security and smart home industry. It’s time to partner with a program that is flexible, innovative and reliable. With best-in-class training and technology, Alert 360 is primed to take your business to the next level.

5 Pointers to Address Non-Paying Customers

The news may say the economy has turned around, but that doesn’t mean your customers aren’t still feeling pinched.

Yes, I Have an Alarm System, But….

One of the biggest reasons customers say they’ve cancelled their contract is because “they don’t use their system anymore.”

Six Steps to Combating Competitor-Driven Cancellations

Customers cancel for many different reasons but some, like moves or financial issues, you may not have control over.   Are you doing everything you can to be sure your customers are not going to competitors? Here are six steps to combating competitor-driven cancellations. Know your market. Information is the key to combating competitor-driven cancellations. You…
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Webinar Recap: Transforming your Company into a High-Value Business

Thanks so much to Kelly Bond, Alarm Capital Alliance’s Senior Vice President of Business Development, for hosting “Transforming your Company into a High-Value Business.”

Preventing Attrition from the Start with Best-In-Class Sales Practices

Homeowners see buying a security system as an important investment and a long-term commitment.

Work the Customer Feedback Loop!

Not all customers are the same, or have the same risk of cancellation.

The Customer Experience as an Antidote to Attrition

It’s a fact: keeping your existing customers costs your company less than getting new ones to replace ones that cancel; and the longer you keep a customer, the more profitable the relationship becomes.