Alert 360 and Alarm Capital Alliance have joined together creating one of the strongest B2B engines in the security industry. Learn More >>

Tag: customer experience

At Alert 360, we deliver excellence with over 45 years in the security and smart home industry. It’s time to partner with a program that is flexible, innovative and reliable. With best-in-class training and technology, Alert 360 is primed to take your business to the next level.

Word of Mouth in the Digital Era

92% of people trust recommendations from friends and family. Make sure you’re building a positive word of mouth for your alarm business.

Attrition: The Silent Killer

Attrition is a key metric in the security industry.

Six Steps to Combating Competitor-Driven Cancellations

Customers cancel for many different reasons but some, like moves or financial issues, you may not have control over.   Are you doing everything you can to be sure your customers are not going to competitors? Here are six steps to combating competitor-driven cancellations. Know your market. Information is the key to combating competitor-driven cancellations. You…
Read more

Preventing Attrition from the Start with Best-In-Class Sales Practices

Homeowners see buying a security system as an important investment and a long-term commitment.

Work the Customer Feedback Loop!

Not all customers are the same, or have the same risk of cancellation.

The Customer Experience as an Antidote to Attrition

It’s a fact: keeping your existing customers costs your company less than getting new ones to replace ones that cancel; and the longer you keep a customer, the more profitable the relationship becomes.

Top Reasons Alarm Customers Cancel & What You Can Do About It

Do you know why that customer just cancelled? How about the one before?

Is Your Website Working For You?

In this increasingly Internet-connected and mobile world, your website plays a crucial role in your marketing and sales efforts.